Team Manager | Healthcare | Credentialing | Claims Processing/Provider Data Management

Sutherland is looking for a talented Associate Manager to support one of our growing Healthcare programs! If you have the leadership skills along with healthcare domain experience, we want to hear from you! As an Associate Manager you will get to:Supervise the daily operations of the Credentialing team, including workload distribution, performance management, and staff developmentEnsure provider demographic and credentialing data is accurately entered and maintained in all systemsDrive the performance of the team, by monitoring productivity, quality, and turnaround time standardsProvide coaching, mentoring, and performance feedback to team membersManage attrition, shrinkage, and other critical metrics of the team.Support projects involving system enhancements or process automationEnsure credentialing activities are completed in accordance with applicable regulatory requirements, accreditation standards, health plan policies, contractual requirements, and established service-level agreementsIdentify and resolve credentialing issues, discrepancies, and exceptions, escalating complex matters as appropriateEnsure appropriate primary-source verification and documentation are completed and maintained in accordance with established requirements